PARts Privacy Policy

1. Overview

PARts Australia Pty Ltd understands the importance of protecting the personal information of Our customers, business partners, and other stakeholders with whom We interact. We take care to comply with the Privacy Laws and provide you with a level of comfort that the information you provide to Us is managed in accordance with applicable laws.

This privacy policy (“Privacy Policy”) sets out the privacy policies and practices for PARts Australia Pty Ltd (ABN 166 607 094) (“PARts”, “We”, “Us” and “Our”).

This Privacy Policy applies to information collected from you by Us via:

• • Our website on partsdb.com.au and for Our businesses which display this Privacy Policy (each and together “Site”);
  • Our customer service centre, whether in person, via email, or by phone;
  • Any other applications or services that display this Privacy Policy; and
  • Other places or means by which We may collect personal information.

For the purposes of this Privacy Policy, “personal information” and “sensitive information” have the meanings as defined in the Privacy Law. “Privacy Laws” means the Privacy Act 1988 (Cth), as amended from time to time.

The Site may contain links to third-party websites that We do not control or operate. This Privacy Policy does not apply to such third-party websites, and We are not responsible for their content or privacy practices. You are encouraged to review the privacy policies of these third parties before disclosing your personal information.

You represent and warrant that you have the right and authority, or have obtained all necessary consents, to provide Us with any information, including any personal information of another individual.

2. Collection, Use, and Disclosure of Your Information

We may collect your personal information directly from you, your authorised representative, or from a third party if you would reasonably expect Us to do so or have consented to such a collection (as appropriate).

We will not collect sensitive information about you unless We have your consent and the information is reasonably necessary for one of Our functions or activities (unless We are otherwise required or authorised by law to collect that information).

2.1. Types of Personal Information We May Collect

Types of personal information We may collect include:

• • Personal and contact details such as your name, username, address, email address, phone number, signature andpassword;
  • Payment information such as type, bank and credit card details, etc;
  • Digital information such as CCTV footage and information about the browsers or devices you use to connect to Our services, sites you visit, account information, account preferences, activity details, interactions, and/or security information;
  • Transactional details including information We require to deliver and service or fulfill warranty obligations for Our products or services;
  • Where you have provided Us with a specific permission via your device settings to access or collect certain Information (such as camera or location). You may be able change or revoke this permission at any time via your device settings;
  • Your communications and interactions with Us such as warranty registration, participation in Our loyalty or similar programs, product/service inquiries, or other customer inquiries; and/or
  • Publicly available information, for example, information from public registers such as those maintained by various land registries or ASIC.

On occasions, We may collect sensitive information about you. For example, if you are involved in an incident on one of Our premises, We may also collect sensitive information from you such as health and medical information.

2.2. Purposes of Collection

We only collect personal information and sensitive information for purposes reasonably necessary for one or more of Our functions or activities, including to:

• • Conduct commercial relationships, such as sale, process purchases, service your account with Us, other transactions or services that you may engage in with Us;
  • Communicate with you, including about products and services, special offers, and events that might interest you or if you request information or assistance;
  • Tailor how We provide and market Our products and services to you, based on your purchase history, and personal information you have provided Us;
  • Conduct quality control, research, analysis, and tracking to better understand and serve Our customers and for statistical purposes;
  • Carry out administration, planning, procurement, and product and service management;
  • Consider and respond to complaints made by you;
  • Respond to and manage any incident you are involved in one of Our premises or Site;
  • Process, administer, and manage your commercial credit application and facility with Us;
  • Enforce Our terms of use and this Privacy Policy;
  • Detect and protect Us and other third parties against error, negligence, breach of contract, fraud, theft, and other illegal activities, and to audit compliance with Our policies and contractual obligations;
  • Engage in business transactions, including mergers, amalgamations, acquisitions, disposals, securitisations, or financing. These may include disclosure to and use by legal, financial, insurance, or other advisors in connection with such business transactions; and/or

Use other features of the Site or services that may be offered from time to time, which may require such information to utilise the feature.

2.3. Interactive Features

We may collect personal information that you submit or make available through Our interactive features (such as messaging and chat features, or commenting functionalities, forums, blogs, and social media pages). This may include your account information; content that you create, upload or share; and other information We collect automatically (please see section 2.8 below). Information you provide using the public sharing features of the services such that the information is publicly available is not generally subject to the privacy protections referenced herein unless otherwise required by Privacy Laws.

Our services may also contain social media buttons, such as Facebook, Instagram, Twitter, and YouTube, which might include widgets such as the “share this” button or other interactive mini-programs. These features may collect personal information such as your IP address, the page you are visiting on Our services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policies and terms of the social media companies providing them. We also collect personal information when you interact with Us on such interactive features, such as by tagging Us or Our products or allowing Us to follow your social media profile. Personal information We may collect includes your contact information, the date, time, and content of your social media communications, online identifiers, social media profile, and social media handles.

2.4. Third Party Sharing of Personal Information

We do not give your personal information to third parties outside PARts unless:

• • The third party is engaged by Us to assist with conducting the activities for which the information was collected, such as Our service providers, retailers, franchisees, training providers, and agents;
  • You would reasonably expect, or have been advised, that the information of that kind is usually passed to such third parties;
  • You have consented; or
  • It is required or authorised by law, including, for example, that it will prevent or lessen a serious and imminent threat to somebody’s life or death.

We may involve third-party service providers for tasks such as:

• • Sales and marketing services;
  • Chat, hotline and other customer service functions;
  • Delivery and fulfilment;
  • Quality assurance;
  • Security;
  • Fraud/crime prevention;
  • Contract, legal, accounting, insurance management;
  • Training;
  • Payment handling;
  • Research and analysis;
  • Programming; and
  • Data hosting.

To the extent permitted by law or under contract, such service providers may also be part of Our group companies.

2.5. Effect of Inability to Collect Personal Information

If We are unable to collect your personal information, or part thereof, the following may occur:

• • We may be unable to provide products or services to you, to the requested standard or at all;
  • We may be unable to communicate with you to provide information you request or may be interested in; or
  • Your interactions with Us may be delayed or not as efficient.

2.6. Transfer to Recipients Outside of Australia

To the extent permitted by law or under contract, We may transfer personal information to recipients including Our group companies, affiliates, and third parties located outside Australia , including New Zealand, the United Kingdom, United States, India, and Japan. Prior to the transfer, We will reasonably ensure either the recipient provides an appropriate level of data protection or that you have consented to the transfer.

Where We share personal information overseas, We take steps to ensure that Our service providers are obliged to protect personal information in accordance with the Privacy Laws and that they are only permitted to use personal information for the purpose for which it is shared.

2.7. Pseudonyms and Anonymity

You have the discretion to use a pseudonym or remain anonymous when, in Our reasonable view, it is practicable to do so. However, this may prevent Us from being able to provide you with some of Our products and services, for example, where you order goods that need to be delivered to your postal address, or goods subject to age or other restrictions.

2.8. Cookies

Cookies and tracking mechanisms may be used in Our online service. Cookies are small text files that may be stored on your device when visiting Our online service. Tracking is possible using different technologies. We process information using cookies, pixel technology, and/or during log file analysis. For further information, please refer to Our Cookies and Third Party Analytics Policy.

2.9. Surveillance Cameras

We may use surveillance cameras/CCTV which may capture images of you. We use surveillance cameras for security, crime-deterrence/reporting, and quality assurance purposes. We will only use surveillance cameras in a non-covert manner and in spaces that are accessible to the public. Footage from the surveillance cameras/CCTV may be used by Us and Our third-party service providers.

3. Retention of Your Personal Information

The personal information that you provide will be retained by Us in accordance with applicable laws. We typically retain your personal information for as long as it is reasonably necessary to satisfy the purpose of collection.

4. Opt-Out Preferences

We may send marketing information to Our existing customers as appropriate. If you do not wish to receive such material from Us in the future, We have implemented a simple “opt-out” procedure that can be activated within the marketing email, SMS/MMS.

5. Security

We take reasonable steps to protect the personal information We have under Our control against loss, unauthorised access, modification or disclosure and other misuse. These include staff education, password protection, authorisation management for access to electronic information, We constantly review Our security measures.

6. Access and Correction

We will take reasonable steps to ensure the personal information We hold is accurate, complete and up to date. These steps include maintaining and updating personal information when You advise Us that your personal information has changed, and at other times, as necessary.

If you wish to modify and/or access a copy of the personal information that We hold about you, you may submit a formal request through our online web form.

Alternatively, or if you have any other enquiries about our privacy practices and procedures, you may write to the Privacy Officer at the address provided below:

• • 22 Enterprise Drive, Rowville, Victoria, 3178, Australia

7. Complaints

If you would like to make a complaint regarding Our use of your personal information, you can contact Us at the above address(es).

If you are still not satisfied about the way in which We have handled your personal information, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance.

8. Updates and Other

This Privacy Policy may change from time to time and is available on Our Site. When We change this Privacy Policy, We will revise the “Last updated” date at the top of this Privacy Policy. We recommend that you check this page from time to time to inform yourself of any changes in this Policy or any of Our other policies.

Some of Our websites, portals or apps (“Portals”) may have a Notice of Collection which provides further information about Our privacy practices for the Portals. To the extent it is applicable, the Notice of Collection will be displayed in the Portals and form part of this Privacy Policy.

This Privacy Policy does not apply to job applicants or Our current and former employees or contractors.